New clients need to complete a medical history form, sign a liability waiver, and have a brief posture analysis performed by the massage therapist. This will give the client an understanding of the treatment that will meet his/her goals. It will also allow the full time allotted for the upcoming session to be treatment time.
You will be draped by clean linens. Only the area being massaged will be uncovered.
Feedback is very important and highly encouraged during and after the treatment. Open communication during the therapy session is very beneficial. It increases the client's satisfaction and educates them about what they are experiencing.
Payment is due upon completion of the session unless the session has been previously purchased -- as with a gift certificate.
Cancellation & Missed Appointment Policy
A 24-hour cancellation policy is afforded in order to serve our clients in the best way possible. If your scheduled time is inconvenient, please reschedule in order to avoid the appointment charge.
For cancellations or postponements within 24 hours, the client will pay half of the session fee. You will be asked to pay in full if you miss your appointment without prior cancellation.
If you arrive late for a scheduled treatment, you will receive therapy for the remaining time scheduled for the treatment. If the therapist's schedule permits, some accommodation may be possible.
In order to receive the full benefit from the treatment, it is highly recommended that clients refrain from eating a large meal at least two hours before the treatment. Also, please do not drink alcoholic beverages prior to the treatment session.